911 Call Taker — Fast-Paced Public Safety Operator

Regional 911 Intake Solutions; Des Arc (MO); On-site; USD 32,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Des Arc, Missouri seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will gather essential information, verify locations, and document details for responders.

This role may involve rotating shifts to cover 24/7 operations, requires strong listening and typing skills, and adherence to scripted questions and procedures to ensure accurate dispatch.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Des Arc, Missouri seeks a dedicated 911 Call Taker to be the first point of contact for emergencies. You will gather essential information, verify locations, and document details for responders.

This role may involve rotating shifts to cover 24/7 operations, requires strong listening and typing skills, and adherence to scripted questions and procedures to ensure accurate dispatch.