911 Call Taker (24/7) — Critical Public Safety Support

Regional 911 Intake Solutions; Fredericktown (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Regional 911 Intake Solutions in Fredericktown, MO is seeking 911 Call Takers, the first to speak with someone reporting an emergency. You will ask focused questions, confirm where help is needed, and document information for coordinating response.

Call-takers may work rotating shifts in a 24-hour environment; some vacancies require dispatch training, others separate duties. The role emphasizes listening, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening skills and concentration for accuracy.
• Typing ability to document quickly and accurately.
• Clear verbal communication with callers under stress.
• Ability to follow structured call-taking procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Fredericktown, MO is seeking 911 Call Takers, the first to speak with someone reporting an emergency. You will ask focused questions, confirm where help is needed, and document information for coordinating response.

Call-takers may work rotating shifts in a 24-hour environment; some vacancies require dispatch training, others separate duties. The role emphasizes listening, accurate typing, and clear verbal communication.