911 Call Taker - Public Safety Communications Pro

National Public Safety Careers; Hayden (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks eligible candidates for 911 Call Taker positions in Hayden, AL. The role involves handling emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch systems.

Training will cover essential pre-arrival instructions and accessibility resources. Applicants should have a high school diploma or equivalent; prior customer service is helpful.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service or call-center experience helpful, though not mandatory.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide approved pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks eligible candidates for 911 Call Taker positions in Hayden, AL. The role involves handling emergency and non-emergency lines, confirming locations and caller details, and entering information into dispatch systems.

Training will cover essential pre-arrival instructions and accessibility resources. Applicants should have a high school diploma or equivalent; prior customer service is helpful.