911 Call Taker: Fast-Paced Public Safety

National Public Safety Careers; Parrish (AL); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks dedicated 911 Call Takers for positions based in Parrish, Alabama. You will handle emergency and non-emergency lines, verify locations and caller details, and document information in dispatch software. Training and certification will guide you through essential procedures.

Applicants should have strong listening, accurate typing, and clear verbal communication. Roles may involve rotating shifts, with required background checks and ongoing assessments per the

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or telephone support is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions to callers within training and certification scope.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks dedicated 911 Call Takers for positions based in Parrish, Alabama. You will handle emergency and non-emergency lines, verify locations and caller details, and document information in dispatch software. Training and certification will guide you through essential procedures.

Applicants should have strong listening, accurate typing, and clear verbal communication. Roles may involve rotating shifts, with required background checks and ongoing assessments per the