911 Call Taker: Start Your Emergency Communications Career

Public Safety Dispatch Network; Mazeppa (MN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Mazeppa, MN seeks a 911 Call Taker to be the first point of contact for emergencies. You will field calls, verify locations, collect caller details, and document information for dispatch coordination.

The role requires strong listening skills, precise typing, and clear communication. Training is provided; shifts may include nights, weekends, and overtime in a 24/7 operation.

Qualifications

• Strong listening comprehension and the ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Mazeppa, MN seeks a 911 Call Taker to be the first point of contact for emergencies. You will field calls, verify locations, collect caller details, and document information for dispatch coordination.

The role requires strong listening skills, precise typing, and clear communication. Training is provided; shifts may include nights, weekends, and overtime in a 24/7 operation.