911 Call Taker: Critical Public Safety Contact Center

Public Safety Dispatch Network; Springfield (MN); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Springfield, MN seeks 911 Call Taker opportunities. You will answer emergency calls, confirm locations, and document information to coordinate responses for rapid dispatch and public safety outcomes.

Successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certification support is provided, with rotating shifts and on-call duties possible.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension is essential.
• Accurate typing with attention to detail.
• Clear verbal communication with callers.
• Ability to follow structured procedures and instructions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm guidance and pre-arrival instructions within training scope.
• Coordinate with teams to ensure accurate, timely response.

Job description

Public Safety Dispatch Network in Springfield, MN seeks 911 Call Taker opportunities. You will answer emergency calls, confirm locations, and document information to coordinate responses for rapid dispatch and public safety outcomes.

Successful candidates will demonstrate strong listening, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certification support is provided, with rotating shifts and on-call duties possible.