911 Call Taker: Start a Vital Emergency Career

Public Safety Dispatch Network; Laporte (MN); On-site; USD 35,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Laporte, MN is expanding its team of 911 Call Takers. This role involves taking emergency and nonemergency calls, gathering essential details, and entering information into dispatch systems to help responders.

The position requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications will be provided.

Qualifications

• High school diploma or recognized equivalent; some vacancies may require dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Laporte, MN is expanding its team of 911 Call Takers. This role involves taking emergency and nonemergency calls, gathering essential details, and entering information into dispatch systems to help responders.

The position requires a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications will be provided.