911 Call Taker: Start Your Career in Emergency Response

Public Safety Dispatch Network; International Falls (MN); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Training and certification support

Résumé du poste

Public Safety Dispatch Network in International Falls, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify incident location and contact details, follow structured questioning to assess urgency, and document information in dispatch software for timely response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training and certification support pre-arrival instructions, with benefits including health

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and accurate data entry essential.
• Experience in customer service or public safety is helpful but not mandatory.

Responsabilités

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency of incidents.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Customer service

Formation

High school diploma or equivalent

Outils

Dispatch software

Call-processing systems

Description du poste

Public Safety Dispatch Network in International Falls, MN seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify incident location and contact details, follow structured questioning to assess urgency, and document information in dispatch software for timely response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training and certification support pre-arrival instructions, with benefits including health