911 Call Taker — Launch a Public Safety Career

Public Safety Dispatch Network; Helena (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continuing training

Job summary

Public Safety Dispatch Network in Helena, AL is seeking 911 Call Takers to handle emergency and non-emergency calls. Responsibilities include verifying incident locations, collecting callback information, and entering data into dispatch software, while following structured procedures and using approved scripts.

Applicants should have a high school diploma or equivalent, strong listening and communication skills, and accurate typing abilities.

Qualifications

• Prior experience in customer service or call-center settings is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Helena, AL is seeking 911 Call Takers to handle emergency and non-emergency calls. Responsibilities include verifying incident locations, collecting callback information, and entering data into dispatch software, while following structured procedures and using approved scripts.

Applicants should have a high school diploma or equivalent, strong listening and communication skills, and accurate typing abilities.