911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Victoria (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies in Kansas. You will ask focused questions, verify locations, and document details for responders. Training and certifications are provided. Expect rotating shifts, including nights, weekends, and overtime.

Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience is helpful. Strong listening and typing skills are essential.

Qualifications

• High school diploma or equivalent required or acceptable.
• Customer service, telephone support or public safety experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Customer service

Telephone support

Public safety experience

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers to be the first point of contact for emergencies in Kansas. You will ask focused questions, verify locations, and document details for responders. Training and certifications are provided. Expect rotating shifts, including nights, weekends, and overtime.

Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience is helpful. Strong listening and typing skills are essential.