911 Call Taker: Start a Vital First-Response Career

Public Safety Dispatch Network; Middleton (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Middleton, MI is seeking 911 Call Taker candidates to handle emergency and nonemergency lines, verify locations, and collect caller information. The role involves following established questions to assess urgency and entering data into dispatch software.

The position requires strong listening, accurate typing, and clear verbal communication, with training and certification guiding the provision of pre-arrival instructions and coordination with dispatch teams.

Qualifications

• High school diploma or equivalent required or preferred.
• Customer service or dispatch experience preferred.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Middleton, MI is seeking 911 Call Taker candidates to handle emergency and nonemergency lines, verify locations, and collect caller information. The role involves following established questions to assess urgency and entering data into dispatch software.

The position requires strong listening, accurate typing, and clear verbal communication, with training and certification guiding the provision of pre-arrival instructions and coordination with dispatch teams.