Emergency 911 Call Taker — First Responder Role

Public Safety Dispatch Network; Blissfield (MI); Vor Ort; USD 32.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Continuing training

Zusammenfassung

Public Safety Dispatch Network in Blissfield, MI is seeking 911 Call Takers to engage with the public, gather essential information, and coordinate with dispatch teams. The role involves taking emergency and nonemergency calls, verifying locations, and documenting intake data accurately.

Ideal candidates have strong listening and communication skills, with a background in customer service beneficial. Training, shift flexibility, and a commitment to privacy are expected as part of the onboarding

Qualifikationen

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing accuracy

Verbal communication

Ausbildung

High school diploma or GED

Jobbeschreibung

Public Safety Dispatch Network in Blissfield, MI is seeking 911 Call Takers to engage with the public, gather essential information, and coordinate with dispatch teams. The role involves taking emergency and nonemergency calls, verifying locations, and documenting intake data accurately.

Ideal candidates have strong listening and communication skills, with a background in customer service beneficial. Training, shift flexibility, and a commitment to privacy are expected as part of the onboarding