911 Call Taker — First-Response Communications Pro

Public Safety Dispatch Network; Garden (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers for Garden, MI. Responsibilities include handling emergency and nonemergency lines, confirming locations, and using protocol-driven questions to assess urgency.

Work includes entering data into dispatch software and communicating with field units. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• Strong listening comprehension
• Accurate typing
• Clear verbal communication
• Ability to follow structured procedures

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers for Garden, MI. Responsibilities include handling emergency and nonemergency lines, confirming locations, and using protocol-driven questions to assess urgency.

Work includes entering data into dispatch software and communicating with field units. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.