911 Call Taker – Start a Critical Public Safety Career

Regional 911 Intake Solutions; Tipton (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Tipton, MI seeks dedicated individuals to become 911 Call Takers. You will handle emergency and nonemergency lines, confirm locations, and enter data into dispatch software while directing information to the appropriate teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide essential pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Tipton, MI seeks dedicated individuals to become 911 Call Takers. You will handle emergency and nonemergency lines, confirm locations, and enter data into dispatch software while directing information to the appropriate teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are required.