911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Lexington (MI); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Lexington, MI is seeking 911 Call Takers to handle emergency and non-emergency lines, verify caller details, and document information for dispatch teams. Training will cover approved questioning, incident triage, and software entry to ensure accurate routing and response.

The role involves rotating shifts, potential nights and weekends, and requires strong listening, typing accuracy, and clear communication.

Qualifications

• High school diploma or equivalent required.
• Strong listening and comprehension abilities.
• Accurate typing and clear verbal communication necessary.
• Ability to follow structured procedures and work with dispatch software.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing speed

Verbal communication

Procedure following

Formation

High School Diploma

Description du poste

Public Safety Dispatch Network in Lexington, MI is seeking 911 Call Takers to handle emergency and non-emergency lines, verify caller details, and document information for dispatch teams. Training will cover approved questioning, incident triage, and software entry to ensure accurate routing and response.

The role involves rotating shifts, potential nights and weekends, and requires strong listening, typing accuracy, and clear communication.