Emergency 911 Call Taker — Start a Vital Public Service

National Public Safety Careers; Florissant (MO); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

National Public Safety Careers seeks candidates for 911 Call Taker opportunities in Jamestown, MI. You will handle emergency and nonemergency lines, verify locations, and collect essential information to guide dispatch teams.

Training, certifications, and compliance with privacy requirements are emphasized. Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication, with a knack for following structured procedures.

Formación

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers seeks candidates for 911 Call Taker opportunities in Jamestown, MI. You will handle emergency and nonemergency lines, verify locations, and collect essential information to guide dispatch teams.

Training, certifications, and compliance with privacy requirements are emphasized. Successful applicants typically have strong listening skills, accurate typing, and clear verbal communication, with a knack for following structured procedures.