911 Call Taker - Answer Emergencies, Help Save Lives

Public Safety Dispatch Network; Climax (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Climax, MI seeks qualified 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch teams. You will work within established procedures and use call-processing software to coordinate response.

Successful candidates typically have a high school diploma, some customer service or dispatch experience, and the ability to stay composed while gathering accurate details under pressure.

Qualifications

• High school diploma or equivalent required.
• Customer service or dispatch experience helps.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Climax, MI seeks qualified 911 Call Takers to handle emergency and nonemergency lines, verify incident locations, and document information for dispatch teams. You will work within established procedures and use call-processing software to coordinate response.

Successful candidates typically have a high school diploma, some customer service or dispatch experience, and the ability to stay composed while gathering accurate details under pressure.