911 Call Taker - Start Your Emergency Dispatch Career

Regional 911 Intake Solutions; Marne (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Marne, MI is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document essential details for dispatch coordination.

Ideal candidates possess strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required, and the role may involve rotating shifts.

Qualifications

• High school diploma or recognized equivalent. Customer service or public safety experience helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Marne, MI is seeking 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document essential details for dispatch coordination.

Ideal candidates possess strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Training and certifications are required, and the role may involve rotating shifts.