911 Emergency Call Taker & Dispatcher

Public Safety Dispatch Network; Long Prairie (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Long Prairie, MN seeks 911 Call Takers to begin by listening to and documenting emergency details from callers. You will verify locations, collect callback information, and enter data into dispatch software to support responders.

Successful candidates typically have a high school diploma and strong listening and communication skills; prior dispatch or customer service experience is helpful. Training, background checks, and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Clear verbal communication

Typing accuracy

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Long Prairie, MN seeks 911 Call Takers to begin by listening to and documenting emergency details from callers. You will verify locations, collect callback information, and enter data into dispatch software to support responders.

Successful candidates typically have a high school diploma and strong listening and communication skills; prior dispatch or customer service experience is helpful. Training, background checks, and certifications are required.