911 Call Taker – Start a Public Safety Career in Lilburn

Regional 911 Intake Solutions; Lilburn (GA); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Lilburn, GA to be the first point of contact during emergencies. You will ask focused questions, confirm location, document information, and route details to dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Some vacancies may require dispatch experience, others may not.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Some vacancies may require dispatch experience; others may accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Outils

Call processing software

Description du poste

Regional 911 Intake Solutions is seeking 911 Call Takers in Lilburn, GA to be the first point of contact during emergencies. You will ask focused questions, confirm location, document information, and route details to dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Some vacancies may require dispatch experience, others may not.