911 Call Taker: Launch Your Critical Dispatch Career

Regional 911 Intake Solutions; Donalsonville (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Donalsonville, GA seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatchers. You will work with approved questions to assess urgency and enter information into dispatch software.

The role emphasizes strong listening, accurate typing, and clear verbal communication, with training to meet safety and privacy requirements. Shift work may apply.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Excellent verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Donalsonville, GA seeks an attentive 911 Call Taker to handle emergency and nonemergency calls, confirm locations, and document details for dispatchers. You will work with approved questions to assess urgency and enter information into dispatch software.

The role emphasizes strong listening, accurate typing, and clear verbal communication, with training to meet safety and privacy requirements. Shift work may apply.