911 Call Taker — Fast, Impactful Public Safety

Regional 911 Intake Solutions; Flovilla (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Flovilla, GA to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires strong listening, accurate typing, and concise verbal communication, with the ability to follow structured procedures.

Training includes call-taking and certification, with potential shift work to cover 24/7 operations.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Customer service

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Flovilla, GA to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. The role requires strong listening, accurate typing, and concise verbal communication, with the ability to follow structured procedures.

Training includes call-taking and certification, with potential shift work to cover 24/7 operations.