911 Call Taker — Be First to Help in Emergencies

Public Safety Dispatch Network; Lyerly (GA); Sur place; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking 911 Call Takers in Lyerly, GA to be the first point of contact for emergency callers. The role requires asking focused questions, confirming locations, and documenting information for responders.

Training and certification enable safe, concise pre-arrival instructions and coordinated dispatch. Successful candidates typically have a high school diploma or GED, strong listening skills, fast and accurate typing, and clear verbal communication.

Qualifications

• Must have strong listening, typing accuracy, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required by the agency.
• Previous customer service, telephone support, or public safety experience is helpful but not always required.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing speed

Verbal communication

Formation

High School Diploma or GED

Description du poste

Public Safety Dispatch Network is seeking 911 Call Takers in Lyerly, GA to be the first point of contact for emergency callers. The role requires asking focused questions, confirming locations, and documenting information for responders.

Training and certification enable safe, concise pre-arrival instructions and coordinated dispatch. Successful candidates typically have a high school diploma or GED, strong listening skills, fast and accurate typing, and clear verbal communication.