911 Call Taker - Start a Life-Saving Public Service Career

National Public Safety Careers; Lenox (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Lenox, GA. Responsibilities include answering emergency calls, confirming locations, collecting caller data, and entering information into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow established procedures. Training, certifications, and background checks are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety may help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Lenox, GA. Responsibilities include answering emergency calls, confirming locations, collecting caller data, and entering information into dispatch software.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow established procedures. Training, certifications, and background checks are part of the process.