911 Call Taker — Critical Public Safety Communicator

Regional 911 Intake Solutions; Royston (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Royston, GA to handle emergency and nonemergency lines, verify locations, and document critical information for dispatch teams. Training and certifications ensure proper pre-arrival guidance and accurate data entry.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Roles may require rotating shifts, including nights and weekends, and may involve background checks

Qualifications

• High school diploma or recognized equivalent required; dispatch experience not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focused questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Royston, GA to handle emergency and nonemergency lines, verify locations, and document critical information for dispatch teams. Training and certifications ensure proper pre-arrival guidance and accurate data entry.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Roles may require rotating shifts, including nights and weekends, and may involve background checks