911 Call Taker — Begin Your Emergency Communications Career

Regional 911 Intake Solutions; Griffin (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Experiment, GA. The role involves handling emergency and nonemergency calls, confirming locations, gathering data, and entering information into dispatch software.

You will forward incident details to the appropriate teams and assist callers with essential, safety-focused instructions. Applicants typically need a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required or accepted.
• Previous customer service, telephone support, or public safety experience may help but dispatch experience is not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers with essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Education

High school diploma or recognised equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for opportunities in Experiment, GA. The role involves handling emergency and nonemergency calls, confirming locations, gathering data, and entering information into dispatch software.

You will forward incident details to the appropriate teams and assist callers with essential, safety-focused instructions. Applicants typically need a high school diploma or equivalent.