911 Call Taker — Start Your Emergency Communications Career

National Public Safety Careers; Fairburn (GA); Presencial; USD 32.000 - 52.000; Jornada completa

Descripción de la vacante

National Public Safety Careers is seeking 911 Call Takers for opportunities in Fairburn, GA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certification are required for pre-arrival instructions and procedures. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety exposure.

Formación

• High school diploma or equivalent required.
• Strong listening comprehension.
• Accurate typing with good speed.
• Ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Clear verbal communication

Typing

Customer service

Educación

High school diploma or equivalent

Descripción del empleo

National Public Safety Careers is seeking 911 Call Takers for opportunities in Fairburn, GA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training and certification are required for pre-arrival instructions and procedures. Candidates should have a high school diploma or equivalent and may benefit from prior customer service or public safety exposure.