911 Call Taker — Start a Meaningful Public Safety Career

Public Safety Dispatch Network; Duncombe (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Ongoing training

Job summary

Public Safety Dispatch Network in Duncombe, IA is seeking 911 Call Takers to be the first point of contact with callers reporting emergencies. You will verify locations, document details, and coordinate with responders to ensure timely guidance and dispatch.

Qualified candidates typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication skills. Training, background checks, and required certifications are part of the process, with shifts that may

Qualifications

• HS diploma or recognized equivalent; dispatch experience optional.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Duncombe, IA is seeking 911 Call Takers to be the first point of contact with callers reporting emergencies. You will verify locations, document details, and coordinate with responders to ensure timely guidance and dispatch.

Qualified candidates typically hold a high school diploma and demonstrate strong listening, typing, and verbal communication skills. Training, background checks, and required certifications are part of the process, with shifts that may