911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Blairsburg Township (IA); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Blairsburg, IA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document details for responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certification are provided, with potential rotating shifts to cover 24/7 operations.

Formación

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures.
• Customer service or call-taking experience preferred.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Active listening

Typing speed

Clear verbal communication

Educación

High school diploma or equivalent

Descripción del empleo

Public Safety Dispatch Network in Blairsburg, IA is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document details for responders.

Successful candidates typically have a high school diploma and strong listening, typing, and communication skills. Training and certification are provided, with potential rotating shifts to cover 24/7 operations.