911 Call Taker — Emergency Communications Pro

Public Safety Dispatch Network; Liscomb Township (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Liscomb, IA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document information, and route details to the appropriate dispatch function.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Liscomb, IA seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document information, and route details to the appropriate dispatch function.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.