911 Call Taker — Essential Public Safety (Decatur, IA)

Public Safety Dispatch Network; Iowa; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Decatur, IA. You will respond to emergency calls, verify locations, and document vital information for responders, with training and certification provided.

Candidates typically have a high school diploma, strong listening skills, precise typing, and clear communication. Some vacancies prefer prior customer service experience, and duties may include rotating shifts and on-call requirements.

Qualifications

• High school diploma or equivalent required; prior customer service experience helpful
• Strong listening comprehension and clear verbal communication are essential
• Accurate typing and ability to follow structured procedures are needed
• Assessments and minimum scores are set by the hiring agency

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Decatur, IA. You will respond to emergency calls, verify locations, and document vital information for responders, with training and certification provided.

Candidates typically have a high school diploma, strong listening skills, precise typing, and clear communication. Some vacancies prefer prior customer service experience, and duties may include rotating shifts and on-call requirements.