911 Call Taker — Join a 24/7 Public Safety Team

Public Safety Dispatch Network; Iowa City (IA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Iowa City seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations and callback information, and document details for dispatch coordination.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training is provided; success hinges on listening, accurate typing, and clear verbal communication, with some roles open to applicants without prior dispatch experience.

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening comprehension and accurate typing are essential.
• Ability to follow structured procedures and use call-processing software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Iowa City seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, confirm locations and callback information, and document details for dispatch coordination.

Positions may involve rotating shifts, nights, weekends, holidays, and overtime. Training is provided; success hinges on listening, accurate typing, and clear verbal communication, with some roles open to applicants without prior dispatch experience.