911 Call Taker — Launch a Critical Public Safety Career

Public Safety Dispatch Network; Shenandoah (IA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Continued training

Job summary

Public Safety Dispatch Network in Shenandoah, IA seeks dedicated 911 Call Takers to handle emergency communications. You will verify locations, gather critical information, and document incidents for responders.

Training and certification will be provided as part of the role. Successful candidates often have customer service or call-center experience, strong listening skills, and the ability to follow structured procedures under pressure.

Qualifications

• High school diploma or equivalent is commonly required.
• Previous customer service or public safety experience is helpful but not mandatory.
• Strong listening and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Follow approved procedures and use language-access resources when needed.

Skills

Active listening

Typing accuracy

Clear communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Shenandoah, IA seeks dedicated 911 Call Takers to handle emergency communications. You will verify locations, gather critical information, and document incidents for responders.

Training and certification will be provided as part of the role. Successful candidates often have customer service or call-center experience, strong listening skills, and the ability to follow structured procedures under pressure.