911 Call Taker — Begin Your Public Safety Career

Public Safety Dispatch Network; Minden Township (IA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Minden, IA. You will answer emergency and nonemergency lines, verify locations, and document information for responders. Training and certifications guide your actions in a fast-paced, 24/7 environment.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Prior customer service experience is helpful but not required.

Qualifications

• Strong listening and typing skills to capture accurate information.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify urgency and needs.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to dispatch personnel.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Minden, IA. You will answer emergency and nonemergency lines, verify locations, and document information for responders. Training and certifications guide your actions in a fast-paced, 24/7 environment.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Prior customer service experience is helpful but not required.