911 Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Edmore (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Edmore, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for dispatch.

Role may involve rotating shifts, nights, weekends, and overtime; previous call center or public safety experience helps but is not required.

A high school diploma is commonly required; strong listening, typing accuracy, and calm communication are essential; training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures; prior dispatch experience may help but is not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Edmore, MI seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document details for dispatch.

Role may involve rotating shifts, nights, weekends, and overtime; previous call center or public safety experience helps but is not required.

A high school diploma is commonly required; strong listening, typing accuracy, and calm communication are essential; training and certifications are provided.