911 Call Taker: Start Your Public Safety Career

Public Safety Dispatch Network; Litchfield Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Litchfield, MI to handle emergency calls, verify locations, and document details for dispatch teams. Training and certifications are provided; strong listening and typing skills are essential, with the ability to follow structured procedures.

Employees may work rotating shifts, including nights and weekends, with benefits such as health insurance and paid leave, depending on appointment type and schedule.

Qualifications

• High school diploma or equivalent.
• Experience in customer service is helpful.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Clear communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Litchfield, MI to handle emergency calls, verify locations, and document details for dispatch teams. Training and certifications are provided; strong listening and typing skills are essential, with the ability to follow structured procedures.

Employees may work rotating shifts, including nights and weekends, with benefits such as health insurance and paid leave, depending on appointment type and schedule.