911 Call Taker — Critical Emergency Communications

National Public Safety Careers; Vassar (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Silverwood, MI. This role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Qualified applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training and certification will be provided, with potential rotating shifts and 24-hour operation requirements.

Qualifications

• High school diploma or equivalent required; prior public safety, dispatch, or call-center experience may be beneficial.
• Strong listening, typing accuracy, and clear verbal communication skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assign lines as needed.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of incidents.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within the scope of training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High School Diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Silverwood, MI. This role involves handling emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Qualified applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training and certification will be provided, with potential rotating shifts and 24-hour operation requirements.