911 Call Taker — Fast-Paced Public Safety Role

National Public Safety Careers; Tawas City (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Tawas City, MI. The role involves handling emergency and non-emergency calls, verifying locations, and entering data into dispatch systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are required.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call handling is helpful but not always required.
• Must be able to pass background checks and assessments.

Responsibilities

• Answer incoming emergency calls and non-emergency lines.
• Confirm incident location and caller information.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Tawas City, MI. The role involves handling emergency and non-emergency calls, verifying locations, and entering data into dispatch systems.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and training are required.