911 Call Taker - Start a Critical 24/7 Public Safety Role

National Public Safety Careers; Jeddo (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Jeddo, Michigan. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams in a high-urgency setting.

Call takers may work in centers where duties include either call taking or radio dispatch, with training and certifications required. Rotating shifts, nights, weekends, and overtime are common; strong listening and clear communication are essential.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.
• Ability to follow structured procedures and demonstrate strong listening and clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines as required.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Jeddo, Michigan. This role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams in a high-urgency setting.

Call takers may work in centers where duties include either call taking or radio dispatch, with training and certifications required. Rotating shifts, nights, weekends, and overtime are common; strong listening and clear communication are essential.