911 Call Taker: Start a Critical Public Safety Career

Public Safety Dispatch Network; Midland (TX); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Sanford, MI. You will handle emergency and nonemergency lines, gather essential details, and input information into dispatch systems.

This role requires composure, strong listening and typing skills, and the ability to follow structured procedures. Successful applicants typically hold a high school diploma or equivalent and may have prior customer service experience.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Ability to follow structured procedures and learn call-taking processes.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Connaissances

Active listening

Typing speed

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network is seeking qualified candidates for 911 Call Taker opportunities in Sanford, MI. You will handle emergency and nonemergency lines, gather essential details, and input information into dispatch systems.

This role requires composure, strong listening and typing skills, and the ability to follow structured procedures. Successful applicants typically hold a high school diploma or equivalent and may have prior customer service experience.