Emergency Call Taker — Life-Saving Communications

Regional 911 Intake Solutions; Bloomfield (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bloomfield, MO is seeking 911 Call Takers to serve as the first point of contact during emergencies. You will ask focused questions, confirm incident location, and document essential details for responders.

Typical duties include handling incoming calls, entering data into dispatch software, and following established procedures. Applicants should have a high school diploma, strong listening and typing skills, and the ability to work in a fast-paced, rotating

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.
• Enter accurate information into dispatch software.
• Forward incident data promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Use language-access and accessibility resources when needed.
• Participate in ongoing training and certifications.

Skills

Customer service

Typing

Listening skills

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Bloomfield, MO is seeking 911 Call Takers to serve as the first point of contact during emergencies. You will ask focused questions, confirm incident location, and document essential details for responders.

Typical duties include handling incoming calls, entering data into dispatch software, and following established procedures. Applicants should have a high school diploma, strong listening and typing skills, and the ability to work in a fast-paced, rotating