911 Call Taker — First-Response Communications Specialist

Regional 911 Intake Solutions; Pala (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in California is seeking qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Responsibilities include following scripted questions, data entry into dispatch software, and relaying information promptly to responders. Applicants should have strong listening skills, accurate typing, and clear communication, with access to required training and certifications.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in California is seeking qualified 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch coordination.

Responsibilities include following scripted questions, data entry into dispatch software, and relaying information promptly to responders. Applicants should have strong listening skills, accurate typing, and clear communication, with access to required training and certifications.