911 Call Taker — Start a Critical Public Service

Public Safety Dispatch Network; Durham (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Durham, NC seeks a 911 Call Taker to be the first point of contact in emergencies. You will gather essential details, confirm locations, and document information for dispatch coordination, working in a fast-paced, structured environment.

Successful candidates typically hold a high school diploma, exhibit excellent listening and verbal communication, and can follow established procedures. Training and certification may influence scheduling and eligibility.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Verbal communication

Typing skills

Clear communication

Education

High school diploma

Job description

Public Safety Dispatch Network in Durham, NC seeks a 911 Call Taker to be the first point of contact in emergencies. You will gather essential details, confirm locations, and document information for dispatch coordination, working in a fast-paced, structured environment.

Successful candidates typically hold a high school diploma, exhibit excellent listening and verbal communication, and can follow established procedures. Training and certification may influence scheduling and eligibility.