911 Call Taker: Start an Impactful Public Safety Career

Public Safety Dispatch Network; Efland (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Efland, NC seeks a 911 Call Taker to respond to emergency calls, collect essential information, and assist responders with accurate data entry and guidance. Training will cover required questioning techniques, call processing, and confidentiality protocols.

Applicants should be prepared for shift work as needed, maintain composure under pressure, and follow standardized procedures to ensure timely dispatch and caller safety.

Qualifications

• High school diploma or equivalent.
• Strong listening, typing, and verbal communication skills.
• Ability to follow structured procedures and maintain accuracy under pressure.

Responsibilities

• Answer emergency and nonemergency lines.
• Confirm incident location and caller information.
• Ask focused questions to determine urgency.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Verbal communication

Data entry

Questioning

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Efland, NC seeks a 911 Call Taker to respond to emergency calls, collect essential information, and assist responders with accurate data entry and guidance. Training will cover required questioning techniques, call processing, and confidentiality protocols.

Applicants should be prepared for shift work as needed, maintain composure under pressure, and follow standardized procedures to ensure timely dispatch and caller safety.