911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Carrboro (NC); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

The Public Safety Dispatch Network is seeking 911 Call Takers in Carrboro, NC. You will be among the first to speak with callers, collect essential information, and coordinate with dispatch teams to ensure rapid, accurate responses.

Responsibilities include handling emergency and nonemergency lines, verifying locations, entering data into dispatch software, and following structured procedures. Some vacancies may require specific certifications or training prior to appointment.

Qualificações

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conhecimentos

Listening comprehension

Typing accuracy

Verbal communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

The Public Safety Dispatch Network is seeking 911 Call Takers in Carrboro, NC. You will be among the first to speak with callers, collect essential information, and coordinate with dispatch teams to ensure rapid, accurate responses.

Responsibilities include handling emergency and nonemergency lines, verifying locations, entering data into dispatch software, and following structured procedures. Some vacancies may require specific certifications or training prior to appointment.