911 Call Taker: Critical First-Response Operator

National Public Safety Careers; Warne (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks a 911 Call Taker in Warne, NC, handling emergency and nonemergency lines. You verify incident locations and caller information, using approved questions to determine urgency and logging details in dispatch software.

Successful candidates typically have a high school diploma and may have prior customer service or public safety experience. Training, certifications, and background checks are part of the process.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a 911 Call Taker in Warne, NC, handling emergency and nonemergency lines. You verify incident locations and caller information, using approved questions to determine urgency and logging details in dispatch software.

Successful candidates typically have a high school diploma and may have prior customer service or public safety experience. Training, certifications, and background checks are part of the process.