911 Call Taker — Start a Career in Public Safety

Regional 911 Intake Solutions; Texarkana (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Texarkana, TX is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for rapid response using approved systems.

This role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, certifications, and potential shift work are part of the job; benefits vary by employer.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing skills essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Texarkana, TX is seeking dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, and document details for rapid response using approved systems.

This role requires a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training, certifications, and potential shift work are part of the job; benefits vary by employer.