911 Call Taker — Start a Rewarding Public Safety Career

Public Safety Dispatch Network; Boulder (UT); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Boulder, UT, is seeking 911 Call Takers to handle emergency and nonemergency lines in a fast paced environment. You will verify locations, collect callback information, and document details for dispatch teams.

Candidates should have strong listening, communication, and typing skills, with the ability to follow established procedures and adapt to rotating schedules. Training and certifications are required prior to independent work.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills essential.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with critical information and instructions.
• Utilize language-access and accessibility resources as needed.
• Complete required training and certifications.

Skills

Communication

Typing

Active listening

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Boulder, UT, is seeking 911 Call Takers to handle emergency and nonemergency lines in a fast paced environment. You will verify locations, collect callback information, and document details for dispatch teams.

Candidates should have strong listening, communication, and typing skills, with the ability to follow established procedures and adapt to rotating schedules. Training and certifications are required prior to independent work.