911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Egegik (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Alaska seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination. Successful candidates will use approved questions to assess urgency and enter data into dispatch software.

Responsibilities include forwarding information to correct units, assisting distressed callers, and following structured procedures under training and certification.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Alaska seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch coordination. Successful candidates will use approved questions to assess urgency and enter data into dispatch software.

Responsibilities include forwarding information to correct units, assisting distressed callers, and following structured procedures under training and certification.