Emergency 911 Call Taker — Be the First Responder

Regional 911 Intake Solutions; Albion Township (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions in Albion, MI is seeking 911 Call Takers to answer emergency and nonemergency lines and document critical details for responders. This role involves confirming locations, collecting callback information, and using scripted questions to assess urgency.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications may be required by the employing agency.

Qualifications

• Must have strong listening skills and accurate typing.
• Clear verbal communication required.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency and nature of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Protect caller privacy and confidential incident information.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Albion, MI is seeking 911 Call Takers to answer emergency and nonemergency lines and document critical details for responders. This role involves confirming locations, collecting callback information, and using scripted questions to assess urgency.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and certifications may be required by the employing agency.